❓ Frequently Asked Questions
All answers about fbaze in one place
From opening an account to withdrawing money via bKash, claiming bonuses or responsible gaming — find detailed answers to all common fbaze questions here in plain language.
Welcome to fbaze. This FAQ page organises the most frequently asked questions from players in Bangladesh into five sections — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. Every answer is written in plain language so you can find the right information quickly. If you cannot find the answer to your question here, our 24/7 live chat support is always available.
Account and Registration
Account questions
Find all information here about registration, login and account management at fbaze.
To open an account at fbaze you need an active mobile number and a valid email address. The registration process is fully available in Bengali and takes just a few minutes to complete. Use a strong password for security and verify your details after creating your account. Please note that only those aged 21 or above may open an account at fbaze.
No. Under fbaze rules, each person may hold only one account. Creating multiple accounts violates the platform's terms and conditions and may result in all accounts being permanently closed. If you are unable to log in to your existing account for any reason, please contact the support team via live chat.
Use the "Forgot Password" option on the fbaze Login page. Enter your registered email or mobile number and a password reset link will be sent to you. Once the reset is complete, log in with your new password. For any difficulties, reach out to our 24/7 live chat support and we will help you promptly.
fbaze runs an account verification process to ensure safe gaming. You may be asked to verify your identity when making large withdrawals. This process is in place to protect the security of your account and to ensure fair play — it is carried out in an SSL-encrypted environment.
Deposits and Withdrawals
Payment questions
Detailed information on deposits and withdrawals via bKash, Nagad, Rocket and bank transfer.
Depositing from bKash to fbaze is generally instant — in most cases the funds are added to your account within a few seconds to a few minutes. Deposits via Nagad and Rocket are equally fast. Bank transfers may take a little longer. If your deposit does not arrive, contact live chat with your transaction ID.
The minimum deposit at fbaze is ৳200. This applies to all payment methods — bKash, Nagad, Rocket and bank transfer. Even on a small budget you can enjoy all of fbaze's games and betting services. See our terms and conditions for more details on deposit amounts.
Withdrawal processing time at fbaze is generally 10 to 45 minutes. Withdrawals via bKash, Nagad and Rocket are completed within this timeframe in most cases. Bank transfers may take a little longer. Make sure your account is properly verified before submitting a withdrawal request.
The minimum withdrawal amount at fbaze is ৳1,000. Requests below this amount cannot be processed. Before withdrawing, make sure your wallet balance meets or exceeds this minimum and that the wagering requirements on any active bonuses have been fulfilled.
fbaze itself does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Contact your payment provider for the latest fee information.
To deposit with Nagad, log in to your fbaze account and go to the Deposit section. Select Nagad as your payment method and enter the amount (minimum ৳200). Send money to the Nagad number shown and enter the transaction ID in the payment form. The funds will be added to your fbaze wallet within a few minutes.
Games and How to Play
Game questions
Answers to common questions about cricket betting, slots, live casino and mobile gaming.
Go to the Cricket section on fbaze to see a list of all active matches including BPL. Select the match you want, choose your market type (match winner, toss result, top run scorer, etc.) and set your stake. Once you confirm the bet it will be deducted from your account. After the match ends, any winnings will be added based on the result.
fbaze's slots lobby features games from top providers including Pragmatic Play, PG Soft and JILI. Many popular titles are available including Gates of Olympus, Fortune Tiger, Fortune Gems and Lucky Neko. There is a wide variety of games ranging from classic slots to Megaways and fishing games, all running smoothly on both mobile and desktop.
RTP (Return to Player) is the theoretical long-term return percentage of a game — for example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a long-term average, not a guarantee of immediate winnings. Each game has its own RTP set by the game provider. fbaze ensures fair play across all its games.
Yes, fbaze is fully mobile-friendly. You can visit fbaze.cam directly from the browser on any Android or iOS smartphone and play all games. No separate app download is needed. Slots, cricket betting and live casino — all services work fully on mobile.
fbaze's live casino section offers real-time games from top providers including Evolution Gaming and Ezugi. You can play Baccarat, Roulette, Blackjack and Andar Bahar with live dealers. With the option to chat in Bengali, it gives you the feel of a real casino from home. HD video streaming runs equally smoothly on both mobile and desktop.
Bonuses and Promotions
Bonus questions
All information on the welcome bonus, wagering requirements, cashback and the VIP program.
New members at fbaze receive a 150% bonus on their first deposit up to a maximum of ৳10,000. Example: depositing ৳1,000 adds ৳1,500 in bonus, giving a total balance of ৳2,500. To receive the bonus, use the applicable promo code (if any) at the time of your first deposit after opening your account. The bonus is added automatically.
A wagering requirement is the number of times you must place bets on a bonus amount before you can withdraw it. The wagering requirement for the fbaze welcome bonus is 10 times (10x). Example: if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before withdrawing. See the terms and conditions for full details.
The fbaze VIP program has four tiers — Bronze, Silver, Gold and Platinum. After opening your account, playing games and placing bets regularly will automatically move you up to higher tiers. Higher tiers come with weekly cashback, exclusive offers and priority support.
Weekly cashback in the fbaze VIP program varies by tier: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9% and Platinum — up to 1.2% weekly cashback. Higher tiers come with more benefits and personalised offers.
The eligible games and betting markets for each bonus are stated in the specific terms attached to each offer. In general, welcome bonuses can be used on slots and other casino games. For exact details, check the Promotions section on fbaze or ask via live chat.
Security and Responsible Gaming
Security questions
Information on account security, age verification, self-exclusion and responsible gaming.
fbaze uses SSL encryption technology to keep all data secure. Your personal information, payment details and gaming transactions are stored with full security. We use verified game providers to ensure fair play and our platform undergoes regular security testing.
No. fbaze is for those aged 21 or above only. It is strictly prohibited for minors to open an account or play games. fbaze takes the necessary measures to verify age. If you are aware of a minor using the platform, please contact us immediately.
Yes, fbaze provides responsible gaming tools. You can set daily, weekly, or monthly deposit limits, take a temporary break, or apply for permanent self-exclusion. To learn more about this, visit our Responsible Gaming page or get help via live chat.
fbaze supports enjoying gaming as entertainment. If you feel gaming is going beyond your control, our support team will help you get the right assistance. Tools like self-exclusion, deposit limits, and cooling-off periods are always available. Visit the Responsible Gaming page for more details.
fbaze offers Bengali-language live chat support 24 hours a day, 7 days a week — this is the fastest way to get help. You can also write to us by email at [email protected]. Our support team is ready to assist with accounts, payments, gaming and responsible gaming.
Support Channels
Live Chat
24/7 instant help in Bengali. The fastest way to get a resolution.
Email Support
[email protected] — write in detail about complex issues and get a quick response.
Help Center
Find answers to 20+ questions and various guides on this FAQ page.
Still have questions? Contact Support
Our Bengali-speaking support team is available 24/7 to answer any of your questions — whether it's about your account, payments, bonuses, or gaming.