fbaze Privacy Policy

1. Introduction

fbaze ("we", "our", or "platform") operates a safe and reliable online casino and sports betting service for users in Bangladesh. Protecting your privacy is a fundamental responsibility of ours. This Privacy Policy ("Policy") will inform you about what types of personal information we collect, how we use it, how long we retain it, and under what circumstances we may share it with third parties.

By accessing our website fbaze.cam or creating an account, you will be considered to have fully accepted the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

This Policy applies only to information collected through the fbaze platform and does not apply to third-party websites or services.

2. Information We Collect

fbaze may collect various types of information, divided into two main categories:

2.1 Personally Identifiable Information

During the account registration and verification process, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Residential address
• National ID number or passport information (for KYC verification)
• Payment method details (bKash, Nagad, Rocket account numbers or bank account information)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Session time and activity logs on the platform
• Gaming history and transaction details
• Information obtained from cookies and similar tracking technologies

3. Purpose of Using Information

We use the information collected for the purposes described below:

3.1 Account and Service Management

• Creating, verifying, and maintaining user accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and managing bonuses and promotions
• Providing customer support via 24/7 live chat and email

3.2 Legal Compliance and Security

• Complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
• Verifying account holder age (to confirm the 21+ age requirement)
• Preventing fraud, deception, and unauthorized access
• Implementing responsible gaming policies

3.3 Service Improvement

• Analysis to improve platform performance and user experience
• Providing relevant promotions and offers
• Identifying and resolving technical issues

4. Data Security Measures

fbaze follows the highest industry standards to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers on our website and applications are encrypted using the SSL (Secure Socket Layer) protocol.
• Data Access Controls: Only authorized personnel can access personal information, and they are bound by strict confidentiality agreements.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
• Regular Security Reviews: Our systems and processes undergo regular security audits.
• Two-Factor Authentication: An additional layer of security is provided to protect accounts.

However, transmitting data over the internet is not completely secure. While we strive to provide the highest level of protection, we cannot guarantee absolute security. Therefore, you also bear partial responsibility for keeping your account credentials and password confidential.

5. Sharing Information with Third Parties

fbaze does not sell or rent your personal information. However, we may share information in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted third parties for payment processing, identity verification, and technical support. These partners are also bound by strict confidentiality agreements.

5.2 Legal Requirements

In response to legal obligations, court orders, or lawful requests from government authorities, we may disclose information in compliance with applicable law.

5.3 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. In such cases, you will be notified in advance.

6. Cookie Policy

Cookies and similar tracking technologies are used on the fbaze website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and language settings.
• Analytical Cookies: Used to analyze user behavior and improve the platform.

You can control or disable cookies through your browser settings. However, disabling cookies may cause some services to not function properly.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
• Transaction Records: Records of financial transactions are retained for the applicable period in accordance with AML policy.

8. User Rights

You have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive a copy of your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for marketing purposes.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

9. Children's Privacy

fbaze services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. If a minor attempts to open an account, it is prevented through the age verification process.

If you believe that a minor's information has been collected by mistake, contact [email protected] immediately — we will take prompt action.

10. Policy Changes

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Listing the date of the change at the top of the page as "Last Updated"

Continued use of the platform after any changes will be considered as acceptance of the updated policy. Please review this page regularly.

11. Relationship with Other Policies

This Privacy Policy is effective in conjunction with fbaze's other policies:

• Terms and Conditions — General rules for using the platform
• Responsible Gaming Policy — Guidelines for safe and responsible gaming

In the event of any conflict, this Privacy Policy will apply.

12. Contact

For any questions or concerns about this Privacy Policy, or for any requests regarding your information, please contact us: